Privacy Policy

We collect only what we need to respond to inquiries and deliver our services:

• Identifiers you submit: name, practice name, business email, business phone number, and preferred contact time submitted through our forms.
• Commercial and professional information: practice size, years in business, clinical specialty, and growth goals you choose to share.
• Internet activity: pages viewed, referring source, approximate region, device and browser type, collected through privacy-conscious analytics.
• Communications: emails, SMS messages, and call notes exchanged with us.

We do not knowingly collect protected health information (PHI). Please do not submit client names, clinical details, or any PHI through our forms, SMS, or email. Our tracking architecture is configured to minimize the collection of any information that could identify a therapy client. We do not knowingly collect information from anyone under 16 years of age.

• Respond to Authority Audit requests, schedule calls, and provide proposals.
• Deliver, support, and improve the services you engage us for.
• Send service updates, appointment reminders, and, where you have opted in, marketing.
• Maintain security, prevent fraud and spam, and meet legal obligations.

MAX Digital Marketing, Inc., doing business as MAX Brand Authority, offers two optional text-message programs. Consent to one program does not constitute consent to the other.

Authority Audit and Appointment Updates, Non-Marketing Messages. If you separately select the non-marketing text-message checkbox, we may send messages regarding your requested Authority Audit, appointment or strategy-call scheduling, reminders, requested information, and service-related follow-up.

MAX Brand Authority Practice Growth Alerts, Marketing Messages. If you separately select the marketing text-message checkbox, we may send recurring educational practice-growth insights, event invitations, service announcements, offers, and other promotional messages.

Consent is voluntary. You may select either program, both programs, or neither program. Consent to receive text messages is not a condition of purchasing services, submitting an assessment, scheduling a call, or receiving an Authority Audit. Providing a mobile number without selecting an SMS checkbox does not enroll you in text messages.

Message frequency varies, typically 2 to 6 messages per month for each selected program. Message and data rates may apply. Reply STOP to opt out of messages from the applicable program. Reply HELP for assistance, email hello@therapybrandauthority.com, or call (833) 868-2232. Carriers are not liable for delayed or undelivered messages.

We do not purchase, rent, sell, or share SMS opt-in lists. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

We may share information with service providers acting on our behalf only as needed to provide messaging, scheduling, hosting, security, analytics, customer-support, and related operational services. These service providers may not use mobile information or SMS consent for their own marketing or promotional purposes.

We retain consent records, including the date, time, source, disclosure version, and selected program, as reasonably necessary to document compliance. Do not send protected health information, therapy-client information, diagnoses, or clinical details by text message. SMS is not a secure channel for clinical information.

You can review and submit the opt-in form at emdrtraumabrandauthority.com/request-assessment. MAX Brand Authority is an approved DBA under MAX Digital Marketing, Inc.

We do not sell or share personal information as those terms are defined by the CCPA/CPRA, and we have not done so in the preceding 12 months. We disclose information only to service providers and subcontractors bound by contract to use it solely on our behalf, including: website hosting and database infrastructure, email delivery, SMS delivery and A2P campaign registration, scheduling, and analytics. We may also disclose information when required by law or to protect our legal rights.

If you are a California resident, you may exercise the following rights, free of charge and without discriminatory treatment:

• Right to know what personal information we collect, use, and disclose.
• Right to access a portable copy of your personal information.
• Right to correct inaccurate personal information.
• Right to delete personal information, subject to legal exceptions.
• Right to opt out of sale or sharing (we do not sell or share).
• Right to limit use of sensitive personal information (we do not collect it for such uses).
• Shine the Light: request details of any disclosure to third parties for direct marketing.

To submit a request, email privacy@therapybrandauthority.com or call (833) 868-2232. We verify requests by matching the contact details on file and respond within 45 days, with one 45-day extension where permitted. An authorized agent may submit a request with written permission. Global Privacy Control signals are honored where applicable.

We use essential cookies and privacy-conscious analytics to understand aggregate site usage. You can block cookies in your browser without losing access to the site’s content. We do not run cross-context behavioral advertising that would constitute “sharing” under the CPRA.

We keep inquiry records for up to 24 months after the last contact, client records for the duration of the engagement plus seven years for tax and contract purposes, and SMS consent records as described above. Data is transmitted over TLS and stored with access-controlled, encrypted-at-rest infrastructure. No method of transmission is perfectly secure, so we cannot guarantee absolute security.

Marketing services we provide are designed to avoid contact with PHI. Where an engagement would foreseeably involve PHI, we will execute a Business Associate Agreement before that work begins. Absent a signed BAA, we operate as a non-covered marketing vendor and PHI must not be shared with us.

MAX Digital Marketing, Inc.
34284 Anise Dr, Murrieta, CA 92563
Email: privacy@therapybrandauthority.com
Phone: (833) 868-2232

We will post material changes to this policy on this page and update the effective date above.